Skip to main content Sitemap

Terms and conditions

Please read the following important terms and conditions before you buy an ONtrack Subscription from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once your ONtrack subscription has been activated and you have access to the content provided you have been told this and have acknowledged this.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means The Royal Pharmaceutical Society of Great Britain; and
  • You’ or ‘your’ means the person buying digital content from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

Note our working hours are Monday to Friday: 9am to 5pm

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details above.

Who are we? is a site operated by The Royal Pharmaceutical Society of Great Britain ('we'). We are a company registered and incorporated by Royal Charter with company number RC000799 with registered offices at 66-68 East Smithfield, London, England, E1W 1AW. Our VAT number is 233029692. 
The details of this contract will not be filed with any relevant authority by us.

1 Introduction

1.1 If you buy digital content from us you agree to be legally bound by this contract.

1.2 You may only buy digital content from our site for non-business reasons.

1.3 This contract is only available in English. No other languages will apply to this contract.

1.4 When buying any digital content you also agree to be legally bound by:

1.4.1 our Website Terms of Use;

1.4.2 our Acceptable Use Policy;

1.4.3 our Privacy Policy;

1.4.4 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.; and

All of the above documents form part of this contract as though set out in full here.

2 Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This key information is set out in these terms and also on our website if you want to see this key information, please:

2.1.1 click on the ‘key information’ link;

2.1.2 read the acknowledgement email (see clause 4.3); or

2.1.3 contact us using the contact details at the top of this page.

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Your privacy and personal information

3.1 Our Privacy Policy is available at 

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 Ordering a digital ONtrack subscription from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You place an order for digital content by completing our website order form at Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that your device will permit you access to our cloud-based digital content. 

4.3 When you place your order at the end of the online purchase process (e.g. when you click on the Purchase button), we may acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted – your order is only accepted when you receive an email to confirm your Subscription has been activated as explained in Clause 4.5.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1 the digital content is unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 you are not allowed to buy the digital content from us;

4.4.4 we are not allowed to sell the digital content to you; or

4.4.5 there has been a mistake on the pricing or description of the digital content.

4.5 We will only accept your order when we email you to confirm that your Subscription has been activated (Confirmation Email). At this point:

4.5.1 a legally binding contract will be in place between you and us; and

4.5.2 your access to the digital content will begin immediately.

4.6 If you are under the age of 18 you may not buy any digital content from the site. 

5 Discount Codes

5.1 Discount codes are only valid for orders placed online.

5.2 Discount codes entitle you, at the time of ordering only, a discount on your Subscription placed via the site. For avoidance of doubt, discount codes cannot be applied retrospectively.

5.3 We reserve the right to decline to accept orders where, in our opinion, a discount code is invalid for the order being placed.

5.4 Discount codes are only valid on specific Subscriptions and may be withdrawn at any time.

5.5 Only one discount code can be used per order, per person.

5.6 Discount codes are not valid in conjunction with any other discount code or promotion, unless otherwise stated.

5.7 In the event of a refund, the refunds will be given for the value of the original purchase i.e. with the applied discount.

5.8 We reserve the right to change these terms and conditions at any time.

6 Cancellation of the contract

6.1 When you place an order for an immediate subscription to our digital content, you will be asked to tick a box to confirm that you consent for the subscription to ONtrack to start immediately after you place your order by clicking the Purchase button and that you acknowledge that this means you lose your right to change your mind under the Consumer Contracts Regulations 2013 and will be charged a minimum of the equivalent of a 30 day subscription.

6.2 However, even once your access to ONtrack has begun, you can end your ONtrack subscription with us at any time by contacting us as set out in Clause 6.4. The contract will end immediately and any sums you have paid will be refunded as follows: -

6.2.1 30-day subscription – no refund payable unless Clause 6.2.3 applies.

6.2.2 All other subscriptions – we will refund you the unused portion of your Subscription Fee pro-rated against the length of your subscription up to the date of cancellation less a fee equivalent to the 30-day subscription fee you would have paid, unless Clause 6.2.3 applies. Please note if a discount code was used towards your Subscription, and cancelling your Subscription means you no longer qualify for that discount, we may reduce your refund to reflect this. 

6.2.3 In the following situations we will refund you in full for any Subscriptions which have not been provided:

(a) we have told you about an error in the price or description of the Subscription you have ordered and you do not wish to proceed;

(b) we have suspended supply of ONtrack materials for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

(c) you have a legal right to end the contract because of something we have done wrong.

6.3 This does not affect the rights you have if your digital content is faulty. A summary of these rights is provided at the top of this contract. See also clause 11.

6.4 To end your ONtrack subscription, please let us know by doing one of the following:

(a) Email. Email us at Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) By post. Write to us at 66-68 East Smithfield, London, E1W 1AW, including details of what you bought, when you ordered or received it and your name and address.

7 Permission to use the digital content

7.1 When you buy the subscription to the digital content you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.

7.2 The digital content:

7.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

7.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;

7.2.3 may not be:

(a) copied by you except for a reasonable number of necessary back-ups;

(b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

(c) combined or merged with, or used in, any other computer program;

(d) distributed or sold by you to any third party;

7.2.4 contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

7.3 Except where you have permission to use the digital content under this clause 7, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.

8 Access to your Subscription

8.1 Once you have placed your order and the Confirmation Email has been sent to you (see clause 4), the access to the digital content will begin immediately.

8.2 If something happens which:

8.2.1 is outside of our control; and

8.2.2 affects you being able to access the digital content from our cloud server,

we will use best endeavours to let you have a revised time for when you can expect to be able to access the digital content. You would normally be advised of this through a notice placed on ONtrack.

9 Payment

9.1 We accept the following credit cards and debit cards: Visa, Mastercard, and Maestro. We do not accept cash.

9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

9.3 Your credit card or debit card will only be charged once your Subscription to ONtrack digital materials has been activated.

9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

9.4.1 Verified by Visa:; or

9.4.2 Mastercard®SecureCode™:

9.5 The price of the digital content (“Subscription Fee”):

9.5.1 is in pounds sterling (£)(GBP); and

9.5.2 includes VAT at the applicable rate;

9.6 If you are a Foundation Trainee Member of The Royal Pharmaceutical Society and you are in your foundation training year you may be entitled to certain discounts on your Subscription Fee. To see whether the digital content you are buying under this contract qualifies, you must log in by clicking on the ‘Log in with RPS’ button on the login page before the online purchase process.

10 Nature of the digital content

10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:

10.1.1 is of satisfactory quality;

10.1.2 is fit for purpose; and

10.1.3 matches its description.

10.2 We must provide you with digital content that complies with your legal rights.

10.3 When we supply the digital content:

10.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

10.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and

10.3.3 you acknowledge that there may be minor errors or bugs in it.

11 Faulty digital content

11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

11.1.1 visit our help page:

11.1.2 contact us using the contact details at the top of this page; or

11.1.3 visit the Citizens Advice website or call 03454 04 05 06.

11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

11.3 Please contact us using the contact details at the top of this page, if you want:

11.3.1 us to repair the digital content;

11.3.2 us to replace the digital content;

11.3.3 a price reduction; or

11.3.4 to reject the digital content and get a refund.

11.4 To avoid faults in the digital content happening, you must ensure you are running up to date operating systems and browsers on your device(s).

12 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13 Limit on our responsibility to you

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

13.1.1 losses that:

(a) were not foreseeable to you and us when the contract was formed;

(b) that were not caused by any breach on our part;

13.1.2 business losses; and

13.1.3 losses to non-consumers.

14 Disputes

14.1 We will try to resolve any disputes with you quickly and efficiently.

14.2 If you are unhappy with:

14.2.1 the digital content;

14.2.2 our service to you; or

14.2.3 any other matter, 

please contact us as soon as possible.

14.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

14.3.1 let you know that we cannot settle the dispute with you; and

14.3.2 give you certain information required by law about our alternative dispute resolution provider.

14.4 If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

14.5 The laws of England and Wales will apply to this contract.

15 Third party rights

15.1 No one other than a party to this contract has any right to enforce any term of this contract.